FAQ

Shipping Information

Delivery charges vary depending on where you are in the UK and whether you are on the mainland or not. Delivery charges will be shown on the cart/checkout. If you are outside of the mainland, please do contact us for a delivery quote.

Certain colour options are in stock for dispatch immediately, but other options are non standard and are built to order, this means there can be a lead time of up to 8 weeks whilst your spa is manufactured. Lead times are shown on the product pages in the colour option dropdowns.

We do have an order tracking facility, but we will update you via email on the progress of your order. If you have an enquiry about your order, please call us and quote your order number.

As we only deliver to the UK, there will be no customs or import charges.

We do not currently ship outside of the UK. If you have a genuine enquiry please contact us for a quote.

Payment Information

We currently offer the following payment methods:

  • Full payment via PayPal or Bank Transfer
  • Taking deposit via PayPal or Bank Transfer with the balance to be paid once the order is confirmed
  • Finance of your spa with competitive rates with our credit provider.

We offer a warranty period for all purchases, if you are unhappy with your spa, please do contact us and will endeavour to resolve the issue as quickly as possible. If you wish to return your spa and it is in fully working order, terms and conditions will apply. Please contact us further for our returns policy as it varies depending on location and the type of spa.

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